The letters PBX stand for Private Branch exchange. This is a telephone system that is typically delivered by major telephone company is as a hosted service. It is also known by various other terminology such as virtual PBX for even as a Centrex. Its primary benefit to the user lies in the fact that a hosted PBX service can help reduce investments. Instead of the business setting up its own PBX service it can rely on the service being provided by a telephone company. The hosted nature of this PBX service implies that the business can enjoy all the features of telephone but can do away with the investments required for the same.
So what all can a hosted PBX service? In the simplest description a hosted PBX service can take care of almost every telephone related requirement that a business may have. These requirements can span aspects such as call routing, automated greetings, call logs, conference calls and auditing of telephone calls as well. A PBX is also a telephone exchange that counts a single organization or a single business entity as one client. It is interesting to note that today’s modern generation hosted PBX service had its genesis in the manual switchboard that used to be operated by an individual who sat at a telephone desk in the business organization’s premises!
With growing complexity of business and communication needs it made sense for an organization to outsource telephone related operations and hence the advent and growth of hosted PBX services. By opting for such telephone system, a business organization can concentrate on its core business and leave the installation of equipment, maintenance of hardware and providing the telephone connections to an organization that is an expert in this area. A business therefore does not have to invest in any kind of hardware or personnel to man the lines so to speak.
There are plenty of benefits to be had from hosted PBX services.
The primary benefit is the fact that a business can outsource these operations and forget about the same. It can concentrate on the core business that it has rather than looking at telephone lines and maintenance of the same. Hosted PBX service is also scalable. With the growth of business and growth of communication needs, hosted PBX services can grow and keep pace as well. Since it is a telephone company that is providing the PBX services, it will also have to cater for uptime and availability as well.
Another benefit of a hosted PBX service is the fact that it can either work with a business’s existing telephone system or prove to be an effective substitute. Hosted PBX services are also pretty versatile and can work with mobiles or cellular telephones, voice over internet protocol and landlines or fixed lines. This flexibility means that the employees of an organization can work from almost anywhere and enjoy instant communications with everyone. Apart from this geographical flexibility, a company can also enjoy cost savings by doing away with traditional PBX services.
James is a writer and blogger with 5 years experience.
Informative blog with some awesome details. Just a week back I found a similar blog but the posts were not so deeply researched. Thanks & will be keeping track for your new posts!!