Video calls in businesses are fast becoming an integral part of the unified communication systems and they are not just real-time audio contacts. In its bid to create multimodal conversations, major technology companies are offering storage facilities for voice/video calls just like the messaging activities. These stored conversations can be persistently and selectively used for sharing as well as bridging the gap in any business communication on a particular matter between the members of a group, within or outside the company. Hence, all new or future conversations on that particular subject between the same members of the group become even more effective. This is quite similar to email threading; but, now all the interaction modes between individuals come under this.
New Offers
There are a variety of new services around the multimodal business conversations as UC is set to replace the original circuit though its functionality in order to consolidate persistent business contacts is quite natural. The services and solutions are being designed around the cloud infrastructure that targets the mobile users. Some new mobile apps such as Talko are not only simplifying contextual video contacts but also recording the voice messages and phone conversations. The users will be able to extract selective information from the audio files just like they pick data from different digital files. Thus, users are able to extract contextual information while making new contacts. Moreover, they are not compelled to remember details of any video contacts as they can take down written notes at any point in time.
Exciting Times Ahead
Telecommunication domain is going through very exciting times where we are witnessing the slow yet steady evolution of UC into UCaas and the latest applications are turning business communication more organized, flexible, organized and convenient. All this new applications are going to make information exchanges both within and outside the organization easier and faster by being more contextual and maintaining the continuity. Instead of searching for the copies of previous phone calls, the user will have the facility to listen or see all the previous contacts that were involved in the conversations. Thus, the contact initiator does not need to remember the contact number or other details of an individual involved in a previous discussion and they can use contextual contacts to initiate new messages or calls.
You can also read about machine to machine communication.
Advantages of Unified Conversations
The use of multi-modal endpoint devices like tablets and smartphones provides the end users with the chance to use different modes of communications for initiating and receiving messages ad calls with other contacts and even interact with the automated business processes. The only precondition to ensuring a seamless contextual communication is the easy storage of information and logical retrieval as well as review of the interactions.
Here are some of the advantages of unified conversations:
- A centralized access for the retrieval of information on communications among the members of organizations.
- Easy searches for the communication depending on the criteria like subject matter, dates, modes of communication and identity of the participants.
- Facilitates better understanding from the sequence of communication rather than just isolated messages or calls.
Now all these latest development in the field of UC has popped up the obvious question about storage which in the years to come has to move to the cloud. The cloud storage will be the only place where the collected information (generated by the different communication applications) will be stored. Thus, unlimited storage will be very critical in defining the future of UC and the direction it heads to.
